Therapy Clients Privacy and Disclaimer

MEDICAL DISCLAIMER

Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.

People with Epilepsy or any person diagnosed as having a psychotic illness should not enter hypnosis.

Never enter into a hypnosis or RTT session whilst under the influence of alcohol or drugs.

Never use hypnotherapy products, services or audios whilst driving, operating machinery, or during any task that requires your attention.

Results can vary. As with any other therapy, a cure can never be guaranteed. Whilst many people have received great benefits from the RTT process and hypnotherapy, the effectiveness of the treatments used cannot be guaranteed in any individual cases.

Barbara Hilary Tempest accepts no responsibility whatsoever. Under no circumstances including but not limited to negligence shall Barbara Hilary Tempest be liable for any results, outcomes, or problems experienced as a result of following my advice, or any special or consequential damages in any way whatsoever now or in the future that result from the use of or the inability to use hypnosis, advanced hypnotic techniques, hypnotherapy or any other therapies. The information, techniques, methods , advice and recommendations by Barbara Hilary Tempest are not intended to substitute for the diagnosis and a care of a qualified doctor nor to encourage the treatment of illness by persons not recognisably qualified. If you use hypnosis and are under medical care for any condition, do not make any adjustments to any prescribed medication without the approval of your doctor. If in any doubt, you should seek medical advice. The information, techniques, methods, advice and recommendations by Barbara Hilary Tempest are not intended to substitute for any professional advice, including medical, legal, tax or financial advice.

Barbara Hilary Tempest has taken due care and attention with the information provided at this therapy session and information is given in good faith. The information given is not intended to constitute medical advice. Always consult your GP before changing medications and evaluating treatment alternatives.

Barbara Hilary Tempest does not accept responsibility for any loss, damage or expense resulting from the use of information provided. You agree to indemnify and hold me harmless by returning this form to me and continuing on to a therapy session.

Privacy notice

1. How we use your personal data

We are committed to protecting your personal data.

We may collect data about you by you providing the data directly to us (for example by filling in forms that you sent or return to us, or by sending us emails, texts, messages such as on WhatsApp, during sessions, or by phone). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this https://rapidhealingtherapy.com/cookies/.

We may receive data from third parties such as analytics providers such as Google based outside the UK  advertising networks such as Facebook based outside the UK such as search information providers such as Google based outside the UK, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the UK.

We will use your sensitive personal data along with non-sensitive data, for the purposes of providing our services to you or if we need to comply with a legal obligation. Our legal ground of processing this data is your explicit consent.

We will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to us (iv) to manage our relationship with you, (v) send you details of our goods and services.

Our legal grounds for processing your data are in relation to points (i) to (iv) above are for performance of a contract with you and in relation to (iii) and (v) above, necessary for our legitimate interests to develop our products/services and grow our business and to recover monies owed.

We will not share your details with third parties for marketing purposes except with your express consent.

2. Disclosure of your personal data

We may have to share your personal data with (i) service providers who provide IT and system administration support, (ii) professional advisors including lawyers, bankers, auditors and insurers (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) to other professionals for the purposes of discussing your treatment / to my supervisory coach as part of my coaching training.

We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.

3. International transfers

Some of our third party providers are or may be businesses outside of the UK/EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within the UK/ EEA. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.

4. Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

5. Data retention

We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information about you for 6 years after you cease to be a client for tax purposes.

You have the right to ask us to delete the personal data we hold about you in certain circumstances. See section 6 below.

6. Your rights

You are able to exercise certain rights in relation to your personal data that we process. These are set out in more detail at

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

In relation to a Subject Access Right request, you may request that we inform you of the data we hold about you and how we process it. We will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond.

We will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case we will notify you of any delay and will in any event reply within 3 months.

If you wish to make a Subject Access Request, please send the request by email to Support@RapidHealingTherapy.com  marked for the attention of the Data Protection Officer.

7. Keeping your data up to date

We have a duty to keep your personal data up to date and accurate so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date.

If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by writing to or emailing the addresses set out in section 6 above.

8. Complaints

We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

More Details Regarding Privacy for Therapy Clients

What data do I collect from you and why do I need it?

• Name and age and gender–   this is basic information that helps me get to know you.

• Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.

• Information regarding your main issue, or reason you seek my therapy services and advice, any current symptoms, and other issues that you have

• your desired outcome   – what you want to achieve from the therapy

• A brief outline of childhood and family. Information gained before and during the sessions  about experiences that may have a connection to the issue and that can assist in determining the root cause and treatment.

• Your current and past Medical History, and any medicines you are currently taking

• Contact details for your GP/

• Your next of Kin in case of emergency.

I collect this information directly from you when you fill in the forms and also if you have given me personal data at other times, for example in emails, messages and during the sessions together.

For online therapy sessions I may communicate via Zoom (preferred method), Skype, text, Whatsapp, or Facebook Messenger and so I like to know your mobile number, Whatsapp profile, Facebook username , Skype username and Zoom details if you have these.

Zoom is the preferred option, but it is always useful to have the alternatives, in case of unexpected IT issues during the session.

As part of my service to you, between and after sessions, I may contact you by email, text, WhatsApp, FB Messenger or phone. I will send details of your bookings, appointments to you, and I may ask you for feedback, follow up on how you are getting on in the time after having the therapy with me, and respond to your enquiries. 

Session Records – I make brief notes during our session on paper or electronically, along with a recording of the session. The recording is used to produce your own bespoke audio, which is an important part of your treatment process.  Information from the session notes & recording is used to learn about you,  and to understand the nature of the problem which you have come to receive help or sought  advice so that I can deliver the most appropriate and effective therapy for you during your sessions. This recording is also a safe-guarding measure for both the client and therapist, for example in any legal proceedings. These notes and recordings are stored using a client number and first name only.

Contact Details, such as name, age, date of birth, name of GP etc, are stored electronically in a separate file to session records.

I need to know who you are, and how to contact & communicate with you personally in order that I can deliver the correct treatment for you, and follow up with you if necessary.

From time to time I may contact you  or send you information regarding additional services and products, updates and advice, along with any offers I think you might  benefit from or be interested in.

You can ask me to not use your contact details for these purposes at any time.

Will I share your data and if I do, who will I share it with and for what purpose?

Client information is kept confidential, except when there is any indication that clients may harm themselves or others.

It is very unlikely that I will share your data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court. If you or anyone you tell me about is at harm, or risk of harm, I may have to pass this information on.

Case studies of clients are sometimes discussed within the therapist forum. If any name is used at all I will only ever use the first name of a client.

How will I store your data?

All electronic data is held on a password protected computer, or an external memory that is kept in a private, secure place. Session Records are stored in a separate file to Contact Details. Paper notes are kept separately, also in a private, secure place, and have only the first name and client number. Later paper records may be scanned or typed and kept electronically, after which any paper records have the name removed before disposal.

Your phone number(s) may be kept in my mobile phone, which is locked and used only by myself. Only I will access your information.

How long will I store your data for and how will I dispose of it?

All records are kept for 8 years to comply with the legal and insurance obligations. after which they will be deleted.

Any information that you submit when making an enquiry, if you do not continue on to become a client, will be kept for a minimum 6 months and then indefinitely, if we do not receive a request for your data to be removed, which in this instance can be done at any time.

If you want to have your data removed I will need to determine if I need to keep the data, in order to comply with legal and insurance obligations. If the data can legally be removed, without affecting insurance obligations and it is within reasonable expectations, we will remove it without delay and inform you when it is completed.

Data Processors

The service I offer is online, and as such relies on various systems and services, including Gmail & Google, Zoom, WhatsApp, Facebook, MailerLite, etc which are in effect data processors. Please be aware that these providers have their own data protection systems in place, and by contacting me and by accessing my services, you agree and consent to accept their privacy systems as necessary tools for using the online services that I offer.

You may choose to return the forms to me via alternatives other than email if you desire, such as by printing out the form, and posting it back to me, or sending photos of the completed forms via WhatsApp.